Support
Questions about your report or having trouble? We're here to help.
Common questions
How accurate is the analysis?
Our AI identifies common compliance risks, but results are for preliminary review only. Always verify with a licensed customs broker before shipping.
What file types are supported?
PDF, JPG, and PNG files up to 20MB. For best results, upload clear scans or digital PDFs.
Can I get a refund?
If the analysis completely failed due to a technical error on our side, contact us and we'll issue a full refund.
How do I cancel my subscription?
Email us with your account email and we'll cancel it immediately. You keep access until the end of the billing period.